Winning on Service

The unique programme to make service your competitive advantage.

“Winning on Service has been central to our success”
John Kelly, Chairman WPA

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You Make the Difference

Creates highly engaged people understanding how to deliver not good service but GREAT service.

“You Make the Difference is the best tool I’ve ever used” Paul Ashton, Account Director Europa Bilfinger

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At Your Best

Maximise your strengths, minimise your weaknesses and be truly yourself as a leader

“I’ve found that the one to ones always leave me motivated” Alastair Wallace, Managing Partner T&A

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Put clear blue water between you and your competitors, be renowned for outstanding service, develop dynamic motivational leaders and have highly engaged people. This consultancy will help you do all these things and achieve even greater success…

Call me to find out more!

Eric Flannigan

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Unique Programmes

Created over many years and continually updated these programmes are unique. Unique because they help you to create your distinctive way of operating, delivering value for your customers and leading your people.

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Consulting & Advising

The most challenging aspect of any business is making strategic changes. That’s what Eric Flannigan supports and excels at, he has helped scores of company leaders make change happen.

You make the difference

Creates highly engaged people understanding how to deliver not good service but GREAT service.


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Latest News >>

Another client uses You Make the Difference

You Make the Difference, the video based workshop fires people up to go the extra mile and gives them the insights

17th June 2015

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Walking the talk?

A very tired cliché from a dead European philosopher or an Eastern sage is a sure sign that the owner

15th June 2015

Moments of Truth

As you read these words your people are generating “moments of truth” with your customers. “Moments of truth” are any

12th June 2015

Film Crew

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