• Evaluating service performance
  • Third party gathering of customer opinions
  • Assessing the readiness and capability of people to compete on service.
  • Developing performance systems to support service delivery
  • Training and developing people to deliver excellent service
  • Putting service at the heart of leadership and management

woman pointing up


The best way to find out more is to give me a call or drop me an email.

M: 07802446959
T: 01415718614

At EPM Solutions we always knew that service was important but Eric helped us refocus, get back to basics and reinforce service principles. This lead to us retaining our important customers and gaining new ones.

Gary Kerr, MD, EPM Solutions (Asset Management and Engineering Change)


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