The first is about people. Ultimately achieving excellent service in the eyes of your customers is a human endeavour fuelled by people who really care. Leadership for Service gives you the strategies and tactics to lead your people to willingly go the extra mile.

The second question often produces some head scratching and this applies in companies who are doing well on service. We may know how we are of service to our cutomers but not how we manage the effort rather than hope that it happens. Leadership for Service gives you the tools and techniques to prove that excellent service is planned, delivered, managed and measured.

Eric Flannigan


The best way to find out more is to give me a call or drop me an email.

M: 07802446959
T: 01415718614


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