There has been a build up of trust and rapport which has come from the various projects and initiatives which Eric has helped us with over the years. This includes the likes of our annual strategy review, client relationship management and of course the T&A Leadership and Management Programme.
The cohesion that has come from this is particularly helpful. He is viewed as a sounding board, a facilitator and an advisor who is respected throughout the partnership. Due to all of these aspects we have had no need to go looking for any other consultants to help us.
Martin Reid, Senior Partner, Thomas and Adamson
The recent work to create and support our own T&A Leadership and Management Programme has been a big step forward for us. Associates are now working very closely with partners and together we have a growing collective leadership approach. This has been shaped to our own particular needs by Eric’s non prescriptive approach and rounded views of what will work for us.
Eric has developed a very close working relationship with us and is able to help us move very quickly from the business issues affecting us into the strategies to move forward. It is his ability to help us with blue sky thinking and then translate these ideas into workable plans that we most value.
Alan Thomson, Managing Partner, Thomson Cooper
During the early part of 2009, Eric facilitated a series of meetings with the senior team at Smith & McLaurin from which emerged several strategic initiatives including the identification of our core values of “Service, Trust and Innovation”. Eric’s experience of service led businesses was invaluable in guiding our thinking, and never more relevant than in the midst of the most challenging business environment many of us have ever faced. In terms of results, the work done with Eric undoubtedly contributed to excellent progress being made in many facets of our service led culture, all of which contributed to a very successful year for the company
Colin Gault, MD, Smith and McLaurin
At EPM Solutions we always new that service was important but Eric helped us refocus, get back to basics and reinforce service principles. This lead to us retaining our important customers and gaining new ones.
Gary Kerr, MD, EPM Solutions (Asset Management and Engineering Change)
I first met Eric over 15 years on a director programme he had designed. Since then he has been invaluable in his guidance, advice and support in the growth of Clark Contracts. His Competing on Service programme has been at the heart of this and he continues to be at the growth and development of the business.
Steve Clark, Chairman, Clark Contracts Ltd.
You Make the Difference, the video based workshop fires people up to go the extra mile and gives them the insights
A very tired cliché from a dead European philosopher or an Eastern sage is a sure sign that the owner
As you read these words your people are generating “moments of truth” with your customers. “Moments of truth” are any
Make a call
Connect
© 2024 Flannigan Consulting. Company no: SC478037 VAT no: 880 7378 87
created by Fission
